Privacy Policy

Privacy Policy for KrestaPay

At KrestaPay Software Private Limited, accessible from https://krestapay.in, protecting your privacy and securing your information is one of our top priorities. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they share and/or collect in KrestaPay. It does not apply to information collected offline or through other channels.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.

Information We Collect

We may collect personal and non-personal information, including but not limited to:

• Name, email address, phone number, company name, and postal address.
• Account registration details.
• Payment-related details (only for transactions within India).
• Information you provide when contacting us, such as the contents of messages or attachments.
• Technical information such as IP address, browser type, ISP, device details, date/time stamps, and pages visited.

We will always explain why we need specific personal data at the time of collection.

How We Use Your Information

• To operate, maintain, and improve our services.
• To personalize your experience.
• To communicate with you directly or through our partners for support, updates, or promotional purposes.
• To process payments and provide fintech-related services only within India.
• To detect, prevent, and address fraudulent or unauthorized activities.
• To comply with applicable laws and regulations.

Transactions

All transactions made through KrestaPay are processed within India only. We do not allow, support, or process any transactions outside India.

Refund & Cancellation Policy

• Once a transaction is successfully completed on KrestaPay, it cannot be cancelled or reversed by the user.
• Refunds will be processed only in cases of technical failures or transaction errors where the amount has been debited but service has not been delivered.
• Refunds, if applicable, will be initiated back to the original source of payment within 7–10 business days (depending on the bank/payment gateway).
• KrestaPay will not be responsible for any delays caused by banks, payment gateways, or third-party service providers.
• Users must provide accurate information while initiating transactions. Incorrect details will be the sole responsibility of the user, and no refund will be processed.

Log Files

Like many websites, KrestaPay uses log files to collect information such as IP addresses, browser type, Internet Service Provider, date/time stamp, referring/exit pages, and number of clicks. This information is not personally identifiable and is used for analyzing trends, administering the site, tracking user movement, and gathering demographic data.

Cookies and Web Beacons

We use cookies to:

• Store visitor preferences.
• Track visited pages.
• Optimize user experience.

You may disable cookies in your browser settings, but some features may not work properly.

Advertising & Third-Party Services

We may use advertising partners (such as Google) who may use cookies, JavaScript, or web beacons to display ads and measure effectiveness. For details, review Google’s policy here: Google Ads Policy. KrestaPay does not control third-party cookies or tracking mechanisms.

Data Protection Rights

Depending on your location, you may have certain rights, including:

• Right to access – request copies of your data.
• Right to rectification – correct inaccurate data.
• Right to erasure – request deletion of your data (subject to legal and regulatory compliance).
• Right to restrict or object to processing.
• Right to data portability.

We will respond to all valid requests within 30 days.

Children’s Privacy

KrestaPay does not knowingly collect any Personal Identifiable Information from children under 18 years of age. If you believe your child has provided such information, please contact us immediately, and we will take necessary steps to remove it.

Changes to This Policy

We may update this Privacy Policy and Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date. Continued use of our website after such changes constitutes your acceptance of the updated policy.