Refund & Cancellation Policy

Refund & Cancellation Policy for KrestaPay

At KrestaPay Software Private Limited, we strive to provide seamless and reliable payment services. Please read this Refund & Cancellation Policy carefully before initiating any transaction on our platform.

1. Cancellation Policy

Once a transaction has been successfully processed on the KrestaPay platform, it cannot be cancelled, modified, or reversed by the user.

As KrestaPay facilitates real-time payment processing, cancellation requests cannot be entertained after successful submission.

2. Refund Policy

Refunds will be considered only under the following circumstances:

• The transaction amount has been debited but the requested service was not delivered due to a technical failure or system error.
• The transaction has failed and the amount has not been automatically reversed by the bank or payment gateway.

3. Refund Processing

• Eligible refunds will be processed to the original source of payment.
• Refunds are generally processed within 7–10 business days, subject to the bank or payment gateway timelines.

4. Third-Party Delays

KrestaPay shall not be responsible for delays caused by banks, payment gateways, billers, or other third-party service providers. Such delays are beyond our control and are governed by the respective third-party's terms and timelines.

5. User Responsibility

• Users must provide accurate information while initiating transactions.
• No refund or reversal will be applicable for transactions processed using incorrect information provided by the user.

6. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". Continued use of our platform after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns regarding a refund or cancellation, please reach out to our support team:

• Email: support@krestapay.in
• Website: www.krestapay.in